STORE POLICY
CUSTOMER CARE
We are here to make your Serena Carbone experience simple and enjoyable.
For questions about your order, shipping, returns, or products, our support team will be happy to help.
We aim to respond to all enquiries within 24–48 hours.
Thank you for being part of the Serena Carbone community.
PRIVACY & SAFETY
At Serena Carbone, your privacy and security are extremely important to us.
We are committed to protecting your personal information and creating a safe shopping experience every time you visit our website.
Your Personal Information
When you place an order or interact with our website, we may collect information such as your name, email address, shipping details, and payment information necessary to process your purchase and provide our services.
Your information is handled responsibly and used only to improve your shopping experience, complete your orders, and communicate important updates.
Secure Shopping
We use secure technologies and trusted payment providers to help protect your information during every transaction.
Serena Carbone does not store your complete payment card details. All payments are processed through secure payment platforms.
Your Privacy Matters
We do not sell your personal information to third parties.
Your details may only be shared with trusted service partners when necessary to complete your order, such as payment providers, delivery companies, or customer support services.
Our Commitment
We believe trust is part of a great shopping experience. Our goal is to provide beautiful products while keeping your information safe, private, and protected.
For any questions regarding your privacy or personal data, please contact our customer support team.
Serena Carbone — Your style, your story, your privacy.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL