SHIPPING & RETURNS
SHIPPING POLICY
At Serena Carbone, we carefully select our products and work with trusted global partners to bring unique fashion, accessories, and lifestyle pieces directly to you.
Order Processing
After your order is placed, our team carefully processes and prepares it for shipment. Orders are usually processed within 2–5 business days.
Estimated Delivery Time
Delivery times may vary depending on your location, shipping destination, and logistics partners.
Estimated delivery:
• United Kingdom & Europe: 7–15 business days
• United States & Canada: 7–20 business days
• Other international locations: 10–25 business days
Tracking Information
Once your order has been shipped, you will receive a tracking number so you can follow your package.
Multiple Items
To provide a wider selection of products, some items may be shipped separately depending on availability and logistics.
Our goal is to deliver beautiful Serena Carbone pieces with care, quality, and attention.
Thank you for being part of the Serena Carbone experience.
RETURN & EXCHANGE POLICY
At Serena Carbone, your satisfaction is very important to us. We want you to feel confident and happy with every purchase.
Returns & Exchanges
If you are not completely satisfied with your order, you may request a return or exchange within 14 days after receiving your item.
To be eligible for a return, items must be unused, in their original condition, with all tags and original packaging.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer service team with your order details and photos of the product. We will review your request and provide the best solution.
Return Process
Before returning any item, please contact us to receive return instructions. Items sent back without prior approval may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, certain products such as personal care items, swimwear, and selected accessories may not be eligible for return once opened or used.
Refunds
Once your return is received and approved, your refund will be processed according to your original payment method.
Our goal is to make every Serena Carbone experience simple, elegant, and trustworthy.
Thank you for shopping with us.